Terms of Service

1. Definitions

In these Terms, the following words have the meanings set out below:

• "DriveOps", "we", "us", "our" — Altitude Interactive (Pty) Ltd, a private company incorporated and registered in the Republic of South Africa under the Companies and Intellectual Property Commission (CIPC), trading as DriveOps.
• "Platform" — the DriveOps web application, including all features, APIs, and associated services.
• "School Manager" / "Subscriber" — a driving school owner or administrator who has subscribed to and pays for the Platform.
• "Instructor" — a driving instructor whose account is created and managed by a Subscriber.
• "Student" — a learner driver whose personal information is submitted through the Platform, either manually by the Subscriber or via the public booking page.
• "User" — any School Manager, Instructor, or Student using the Platform.
• "Content" — any data, text, information, or other material submitted to or generated by the Platform.
• "Subscription Plan" — the pricing tier selected by the Subscriber (Starter or Pro), billed monthly or annually.

2. Description of Service

DriveOps provides a software-as-a-service (SaaS) platform that enables driving schools to manage instructors, students, lesson bookings, payments, and business analytics. The Platform also provides a public-facing booking page through which prospective students may book driving lessons directly with a subscribed school.

We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time, with or without notice. We will endeavour to provide reasonable advance notice of material changes that affect the core functionality of the Platform.

The Platform is intended for business use by South African driving schools. Subscribers are responsible for ensuring that their use of the Platform complies with all applicable South African laws and regulations, including but not limited to the National Road Traffic Act 93 of 1996 and any requirements set by the National Roads Agency (SANRAL) or relevant provincial licensing authorities.

3. Subscriptions & Payment

3.1 Plans and Pricing

The Platform is available on the following subscription plans:

• Starter Monthly — R499 per month, up to 5 active instructors.
• Starter Annual — R4,999 per year, up to 5 active instructors.
• Pro Monthly — R999 per month, up to 15 active instructors.
• Pro Annual — R9,999 per year, up to 15 active instructors.

All prices are in South African Rand (ZAR) and are inclusive of any applicable taxes unless stated otherwise.

3.2 Billing

Payments are processed via PayFast, a South African payment gateway. By subscribing you authorise DriveOps to charge the applicable subscription fee to your selected payment method on a recurring basis (monthly or annually, as applicable). Your subscription renews automatically unless cancelled before the renewal date.

3.3 Refunds

Subscription fees are non-refundable except where required by applicable South African consumer protection legislation (Consumer Protection Act 68 of 2008). If you cancel your subscription, access continues until the end of the current paid period. No partial refunds are given for unused time within a billing period.

3.4 Price Changes

We reserve the right to change subscription pricing. We will give at least 30 days' written notice of any price increase before the change takes effect. Your continued use of the Platform after a price change constitutes acceptance of the new price.

3.5 Failed Payments

If a payment fails, we may suspend access to the Platform until the outstanding amount is settled. Persistent non-payment may result in account termination in accordance with Section 11.

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform in any way that violates applicable South African law or regulation.
• Submit false, misleading, or fraudulent information about yourself, your school, your instructors, or your students.
• Attempt to gain unauthorised access to any part of the Platform, other users' accounts, or our infrastructure.
• Use the Platform to send unsolicited communications (spam) to students or instructors.
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Use the Platform to store or transmit malicious code, viruses, or any software intended to damage or intercept data.
• Scrape, crawl, or otherwise extract data from the Platform by automated means without our prior written consent.
• Resell, sublicense, or otherwise transfer access to the Platform to any third party without our written consent.

We reserve the right to suspend or terminate accounts that breach these acceptable use rules without prior notice.

5. Data & Privacy (POPIA)

5.1 Roles under POPIA

The Protection of Personal Information Act 4 of 2013 (POPIA) applies to the processing of personal information on the Platform. For the purposes of POPIA:

• DriveOps acts as the Operator — we process personal information on behalf of Subscribers under their instruction.
• The Subscriber (driving school) acts as the Responsible Party — they determine the purpose and means of processing their students' and instructors' personal information.

5.2 What we collect

We collect and process the following personal information:

• School Manager accounts: name, email address, phone number, school name and address.
• Instructor accounts: name, email address, phone number, licence number, and biographical information provided by the Subscriber.
• Student profiles: name, email address, phone number, licence type, lesson history, and notes entered by the Subscriber or the student via the public booking page.
• Payment information: payment amounts, dates, and references. Full card details are handled exclusively by PayFast and are never stored by DriveOps.

5.3 Lawful basis

Personal information is processed on the basis of contractual necessity (to provide the service you have subscribed to) and, where applicable, legitimate interests. Students submitting a booking via the public booking page provide their information voluntarily in order to book a lesson.

5.4 Data subjects' rights

Under POPIA, individuals whose personal information is processed have the right to access their information, to request correction of inaccurate information, and to request deletion of their information where no legitimate retention purpose exists. Requests should be submitted to the contact address in Section 15.

6. Data Retention & Deletion Policy

6.1 Active accounts

While a Subscriber's account is active, all data associated with that account (school profile, instructor profiles, student profiles, lessons, and payment records) is retained and accessible through the Platform.

6.2 Account cancellation or termination

When a Subscriber cancels their subscription or an account is terminated:

• 30-day grace period: The account and all associated data remain accessible in read-only mode for 30 calendar days from the date of cancellation or termination. During this period the Subscriber may export their data.
• Days 31–90: The account becomes inaccessible. Data is retained in our systems for an additional 60 days to allow for reinstatement requests.
• Day 91 onwards: All personal data associated with the account is permanently and irreversibly deleted from our live systems. Backups containing the data are purged within a further 30 days in line with our backup rotation schedule.

6.3 Student data requests

A student (or parent/guardian of a minor) may request deletion of their personal information by contacting DriveOps directly. We will process such requests within 30 business days, subject to any legal obligation to retain the information (for example, financial records required by the South African Revenue Service).

6.4 Legal hold

Notwithstanding the above, we reserve the right to retain data for longer where required by South African law, a court order, or to defend legal proceedings. In such cases we will retain only the minimum data necessary for that purpose.

6.5 Anonymised data

We may retain anonymised, aggregated data (from which no individual can be identified) indefinitely for the purpose of product improvement and statistical analysis. This does not constitute personal information under POPIA.

7. Intellectual Property

The Platform, including its software, design, branding, and all original content created by DriveOps, is owned by DriveOps and is protected by South African and international intellectual property laws. Nothing in these Terms transfers ownership of the Platform or any part thereof to you.

You retain ownership of all Content you submit to the Platform (student data, lesson notes, etc.). By submitting Content you grant DriveOps a limited, non-exclusive licence to store and process that Content solely for the purpose of providing the Platform services to you.

You may not copy, reproduce, modify, create derivative works of, or distribute any part of the Platform without our prior written consent.

8. Disclaimer of Warranties

To the fullest extent permitted by applicable law, DriveOps expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Any warranty regarding the accuracy, reliability, completeness, or timeliness of any information on the Platform.

DriveOps does not warrant that the Platform will meet your specific business requirements. You are responsible for evaluating whether the Platform is suitable for your needs before subscribing.

Nothing in this clause excludes any statutory consumer protections that cannot be excluded under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

9. Limitation of Liability

9.1 Cap on liability

To the maximum extent permitted by applicable South African law, DriveOps' total cumulative liability to you arising out of or relating to these Terms or your use of the Platform — whether in contract, delict (including negligence), or otherwise — shall not exceed the total subscription fees paid by you to DriveOps in the three (3) calendar months immediately preceding the event giving rise to the claim.

9.2 Exclusion of consequential loss

In no event shall DriveOps be liable for any:

• Loss of revenue, profit, or anticipated savings;
• Loss of business opportunity, goodwill, or reputation;
• Loss or corruption of data;
• Indirect, incidental, special, exemplary, or consequential damages;

— whether or not DriveOps was advised of the possibility of such loss, and whether arising in contract, delict, or otherwise.

9.3 Third-party services

DriveOps uses third-party services including PayFast for payment processing. We are not liable for any errors, outages, security breaches, or losses arising from the acts or omissions of third-party service providers.

9.4 Statutory rights

Nothing in this Section 9 limits or excludes liability that cannot be limited or excluded under the Consumer Protection Act 68 of 2008, POPIA, or any other mandatory provision of South African law.

10. Indemnification

You agree to indemnify, defend, and hold harmless DriveOps and its officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Platform in violation of these Terms or any applicable law;
• Any Content you submit to the Platform, including any claim that such Content infringes the intellectual property rights or privacy rights of any third party;
• Your management of student or instructor personal information, including any failure to comply with POPIA in your capacity as Responsible Party;
• Any breach of your representations or warranties under these Terms;
• Any dispute between you and your students, instructors, or other third parties arising from the operation of your driving school.

DriveOps reserves the right to assume exclusive control of the defence of any matter for which you are required to indemnify us. You agree to cooperate with our defence of such claims. You may not settle any claim that imposes any obligation, restriction, or liability on DriveOps without our prior written consent.

11. Termination

11.1 Termination by you

You may cancel your subscription at any time by contacting us. Cancellation takes effect at the end of the current billing period. Your data will be handled in accordance with Section 6.

11.2 Termination by DriveOps

We may suspend or terminate your account and access to the Platform immediately, with or without notice, if:

• You breach any provision of these Terms and fail to remedy the breach within 7 days of notice;
• You fail to pay any subscription fees when due;
• We are required to do so by law or a court order;
• We reasonably believe your use of the Platform poses a security risk to us or other users;
• We decide to discontinue the Platform (in which case we will give at least 60 days' notice where possible).

11.3 Effect of termination

On termination, your right to access and use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including Sections 7, 8, 9, 10, and 12) shall continue to apply.

12. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict-of-law provisions.

You and DriveOps irrevocably submit to the exclusive jurisdiction of the courts of Gauteng, South Africa for the resolution of any dispute arising out of or in connection with these Terms or your use of the Platform, subject to the dispute resolution process set out in Section 13.

13. Dispute Resolution

13.1 Good faith negotiations

Before initiating formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation. Either party may initiate this process by giving written notice to the other describing the dispute. The parties will have 30 days (or such longer period as agreed in writing) from the date of such notice to resolve the dispute.

13.2 Mediation

If the dispute cannot be resolved through negotiation within the period set out above, either party may refer the dispute to mediation before a mutually agreed accredited mediator in Johannesburg, South Africa. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

13.3 Litigation

If mediation fails or either party declines to mediate, either party may pursue their rights in the courts of Gauteng, South Africa as set out in Section 12.

Nothing in this Section prevents either party from seeking urgent interdict or other urgent relief from a court where immediate legal action is necessary to protect their rights.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify active Subscribers by email at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and cancel your subscription before the effective date.

15. Contact

For questions about these Terms, data deletion requests, or any other legal enquiries, please contact us at:

Altitude Interactive (Pty) Ltd
Trading as DriveOps
Registered in the Republic of South Africa (CIPC)
Email: simon@altitudeinteractiveweb.com

These Terms of Service were last updated on 29 July 2026.