Privacy Notice for Learners

1. Who is responsible

• The driving school is the Responsible Party. The school you book with decides why and how your information is used, and is who you contact about it.
• DriveOps is the Operator. DriveOps (Altitude Interactive (Pty) Ltd) runs the booking and school-management software and processes your information only on the school's instructions.

2. What is collected

• Your name, phone number and email address.
• Your pickup area, chosen package, licence code, lesson bookings and lesson history.
• Optionally, your date of birth. If you are under 18: your parent or guardian's name and phone number.
• Payments recorded by the school, and notes your instructor adds about your lessons and progress.

3. Why it is used

To book and manage your lessons and driving test, contact you (or your parent or guardian) about them — including reminders by email or WhatsApp — record payments, and track your progress. It is not sold, and it is not used for advertising.

4. Who can see it

The school's staff and instructors, and DriveOps where needed to run and support the service. Email and messaging providers deliver messages on the school's behalf. Each school using DriveOps sees only its own learners — if you book with more than one school, neither can see what you've shared with the other.

5. How long it is kept

For as long as you are the school's learner, and afterwards only as long as the school needs it for its records or the law requires. You can ask the school to delete it sooner.

6. Your rights

You may ask the school to show you the information it holds about you, correct it, or delete it, and you may object to its use. If you are not satisfied, you can complain to the Information Regulator (inforegulator.org.za).

7. Security

Information is stored on secured servers, sent over encrypted connections, and only available to signed-in school staff. Card payments, where offered, are handled by the payment provider — DriveOps never stores card numbers.